● Reference · Help
Support
how we help.
Where to ask, what item support covers, and how to get a fast answer.
01How to get help
- Search these docs firstPress
/and type the message or the screen name. Most setup questions are answered in Troubleshooting. - Ask on the item pageUse the Comments tab of the item on CodeCanyon for questions other buyers may also have, or the Support tab for your own installation. Sign in with the account you bought with.
- Installation and customization helpFor help installing or customizing the app, use the contact options on the author's CodeCanyon profile page. Mention your CodeCanyon username.
Get a fast answer
- Send the item version (4.0.0), the platform (Android, iOS, console) and the output of
flutter --versionandnode --version. - Paste the exact error message and the command you ran. For backend problems, add the lines from Firebase console → Functions → logs.
- Never send service-account key files,
ADMIN_SECRET_KEY, ad network secrets, offerwall postback secrets, reporting keys or OAuth tokens, the Apple.p8key, the PayPal client secret, gift-card codes, users' payout details, keystores or passwords, and never post them in comments. We will never ask for them.
02Item support policy
Support follows Envato's item support policy. Your purchase includes six months of item support from the purchase date; you can extend it on the item page. Updates stay free whether or not support is active.
| Included | Not included |
|---|---|
| Answers to questions about the item and its features | Installation on your servers or accounts, and customization work |
| Help with bugs and reported issues in the item | Problems caused by your own code changes |
| Help with the included third-party assets | Setting up your Firebase, ad network, Play Console or App Store Connect accounts for you |
| Approval decisions of ad networks, offerwall providers, PayPal and app stores, and your earnings | |
| Legal, tax or compliance advice for running a cash-reward business, and paying or supporting your users |
Paid services are not part of the purchase
Firebase Blaze usage, PayPal fees, offerwall and survey provider accounts, ad network accounts, Google Play and Apple developer accounts, console hosting and the money you pay out to users are billed or required by those providers, not by this item. See Paid services.
03Updates
Updates are free for buyers and appear on your CodeCanyon Downloads page. See the Changelog for what changed and how to apply an update.